Replacement, Return & Complaint


All the returns, replacement and complaints should be trigger through our website. We offer the return of garments under below terms and timeline. 

Example:
To make a complaint, please follow the steps below:

1. Return/complaint form
Please fill out the return/complaint form and attach it to the returned product. The form needs to contain the following data:

  • Order No:.
  • Full Name:
  • E-mail Address:
  • Phone Number:
  • Reason:

 2. Product return

When filing a complaint, please send back a complete product, together with a copy of the invoice.

3. Shipping
Please send the faulty goods to the following address:

DECENT EXPORT
1, Hari Bhoir Compound, Vidya Niketan Road,
 Manpada
Dombivli East
Thane - 4212201 

You can also contact our Customer Service, we will pick up the faulty goods by courier.

4. Replacement
We offer the replacement in case of size is not match your fitness. We will be happy to replace the product to best suit. You need to pay additional courier charge as applicable. You need to place your request for replacement by writing email to sales@decentexport.com. Provide below details on email to track your order:

  • Order No:
  • Full Name:
  • Email ID:
  • Mobile No:
  • Reason:

Return of the goods
In accordance with applicable law, you have 10 days to return the goods. To cancel the contract and return the purchased product complete the statement of withdrawal, pack complete product together with invoice, then send it back to the following address:


DECENT EXPORT
1, Hari Bhoir Compound, Vidya Niketan Road Manpada
Dombivli East
Thane - 4212201